Office of the Healthcare Advocate

OHA focuses on assisting consumers in making informed decisions when selecting a health plan; assisting consumers to resolve problems with their health insurance plans and tracking trends of issues/problems, which may require administrative or legislative intervention, or advocacy with industry, the public, or other stakeholders.

Contact OHA for assistance with inquiries involving:
- healthcare insurance enrollment, coverage or billing questions
- claim denials or pre-authorization issues
- explanations regarding a healthcare benefit, program or coverage
- an assessment of the healthcare plans offered in Connecticut
- your rights and responsibilities as a healthcare plan member
- referral and pre-authorization procedures required by your healthcare plan
- your healthcare plan’s internal and external appeals processes



Phone: 1-866-466-4446

Web Site: https://portal.ct.gov/oha